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How can I enter my first meter reading if my switch date has changed?

  • 12 May 2019
  • 1 reply
  • 45 views

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Dear OVO Energy Team

Hope you are doing well,

Thanks a lot for your email. I know about the hold, The British gas informed us that we need to send them some documents to prove our address, and I did that and they have informed us they are going to drop the objection. My question is that I received another email from you to send you the Meter reading. However, when I enter the site there is no way I can submit as the application is on hold and we have until 18 May to send you the meter. And also would you please inform us which date of the meter we should send you? the meter from the date we moved in or now?

Thanks a lot for this


Best
Roozbeh


On Thu, May 9, 2019 at 1:01 PM OVO Energy wrote:
We tried to take over your supply, but we received an objection from your previous supplier.Not displaying correctly? View in your browserhttps://ci3.googleusercontent.com/proxy/o2lvaOgrEiqzS5nY9d44YpBOSG_CZT5Y4zBBtmD2qaYJSqbbIhhXwE-3cgl05kkUFyT537Q6pVsrD1ANwBzMWsDwk3uuqtfFT4uK8kQ7IRvooTCyTJyyVIWXA7Ja_Dfjot2go0M=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovoheaderjul17_01.jpg[img]https://ci5.googleusercontent.com/proxy/oA47XilOazsVVRCS4JAw5wBp-20SvFV9XeoXSA0y6BshqwvhRRCe1K-2L0F3OR-eOVITgSfi3aHztnHUcE1Si9OOvxmRzG3AKwabbsLp7JMwXSEWPjStVwV8JI3koIIlbhA34Gg=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovoheaderjul17_02.jpg[/img]https://ci6.googleusercontent.com/proxy/akRo5wLKx1ri0FNPj17A0JI3f8My8QeZxnT8yHao9xLQHlbi2wG8qrpzMK3E8KN_yQ3zT0krqoG5qX2a_ZJuv4WWBayOOKEEpFXMIEMxsQkhKBvWrgjDUdTRTbf7Yro1VTaoyQg=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovoheaderjul17_03.jpg Your switch is on hold Hello Rozbeh, We tried to take over your gas supply, but we received an objection from your previous supplier. That means your switch is on hold. If you haven't heard from your current supplier yet, please contact them to see what's going on and help us get your switch back on track. We'll try to take over your supply again soon and, if your supplier doesn't object again, your new gas supply start date will be . Why wait for the info you need? Instead of emailing, get an instant answer to your question here. It's quick and easy to get information about all things energy and your account - just type in your question and get going. Thanks,The OVO Team [img]https://ci5.googleusercontent.com/proxy/tUX3IKqNODtQcjNLoArkLMhoyJpsdjOWHHScxBqWCaqbNPEyHQ7dJwTkkVRG9sia_MclGV1qMEg-P8PBIbH-qU_esxU-5Nl_XT2cGY9LKfZa2oDYbeJcDpHAdXxNk0DSfEC-Q090flU=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovo-social-retina_01.png[/img] [img]https://ci3.googleusercontent.com/proxy/7WEXN_Lu2egh-z2ITXZmH-CmPsbcZiFUhpH7eHZ1Y7GArUcAtWt7bMV-sO4zMDkbsYT-VZBzbCIkGXs2xaV7BmAOfAYtnxBCQmEzOIwb57RdJ_ZrxhH5iorwT-OQLlqOjA8=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovo_forum_icon.png[/img] [img]https://ci5.googleusercontent.com/proxy/txoWQZVH247lh8TjCAsIP3SGQBS8uBubRZUI7wu50qaNSd9mzaDH1ZRu-938qYqM8IcF5xhW0yk1jhncfDQrYZudJ-jYo4qPddL_g-GeFNX_dP23__tM3ZnTraBEo61CXkvOpuWHeDY=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovo-social-retina_02.png[/img] [img]https://ci4.googleusercontent.com/proxy/eYqvYT9EXI2fc3AXxwkDxujJJ57RHrwomXyQ97rbQZmXlqHiBcy_t_EYNu_weA4XBSDzBypXywNaXuBKA7PoIb34nvh2UMrWLM8njjJKlpDj7sIAKZLceeLkfL4fxKExANmjMhlCzfY=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovo-social-retina_03.png[/img] [img]https://ci6.googleusercontent.com/proxy/3nMho0r1Ski-rpfIfdsxsrE0-nDT9ge15lt_eVp9F96FLRcssHT-hcH71RtBYXHd-Sw-yFbvOqDV4WY58hO-Uqn7IEOYZEFI1wyB89r77kCbhpKGruTuGw1x3JwCysuCgsivVNpOm0w=s0-d-e1-ft#http://image.ecomms.ovoenergy.com/lib/fe92137275670c7574/m/1/ovo-social-retina_04.png[/img] Update contact preferences | Contact us ©️ 2019 OVO Energy LimitedOVO Energy Ltd. 1 Rivergate, Temple Quay, Bristol BS1 6ED.Registered in England and Wales No. 06890795. VAT No. 100119879. OVO Energy is a FIT licensee. We are a signatory of the Ofgem-approved Smart Metering Installation Code of Practice (SMICoP).
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Best answer by Nancy_OVO 15 May 2019, 12:08

Hi @roozbehmisaghi,

This is a public forum, populated mainly by customers like yourself who are happy to share their knowledge about OVO and the energy industry in general in order to help one another. We can't see your account details from the Forum, so we can't answer account specific questions. To get more information about your switch, I'd recommend giving us a ring (0330 303 5063), dropping us an email (hello@ovoenergy.com) or sending us a message on Facebook (m.me/ovoenergy) with your account number, full name and DoB.

Your opening meter reading should ideally be taken on the day you switch over to us, so as up to date as possible. If British gas were the incumbent energy supplier when you moved in, they'll need the reading from the date you moved in as they were supplying the property at this point. As long as they have this, we'll send them your first reading with us, and they'll need to create a bill from the date you moved in to the date you left them.

Hope this helps!
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Hi @roozbehmisaghi,

This is a public forum, populated mainly by customers like yourself who are happy to share their knowledge about OVO and the energy industry in general in order to help one another. We can't see your account details from the Forum, so we can't answer account specific questions. To get more information about your switch, I'd recommend giving us a ring (0330 303 5063), dropping us an email (hello@ovoenergy.com) or sending us a message on Facebook (m.me/ovoenergy) with your account number, full name and DoB.

Your opening meter reading should ideally be taken on the day you switch over to us, so as up to date as possible. If British gas were the incumbent energy supplier when you moved in, they'll need the reading from the date you moved in as they were supplying the property at this point. As long as they have this, we'll send them your first reading with us, and they'll need to create a bill from the date you moved in to the date you left them.

Hope this helps!

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