Can you please get this resolved as it is becoming embarrassing for your staff to have to promise me they have sorted it.
Best answer by Bumblebee
Hello there and a very good afternoon to you :)
I know this must be getting irritating unfortunately but this will require another call to customer services, often things are actioned at their end but it takes a day of two to appear on the MyOvo page for you (think hamsters running on a wheel powering the computers!) you can give the customer care team a call on free phone 0330 303 5063, and I really hope its just a matter of waiting for your MyOvo to update.
Let me know if I can help any further,