Hi
Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?
Best answer by Tim_OVO
View originalHi
Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?
Best answer by Tim_OVO
View original
Updated on 14/06/23 by Emmanuelle_OVO
Sorry to hear about the issues you’re seeing with your In Home Display (IHD). If your device shows “Waiting for current data” and it’s be more than 6 weeks since the install, this could indicate a communication issue either between the IHD and the Smart Meters or between the Smart Meters and OVO.
Here’s some things which can cause communication issues between your IHD and your Smart Meter:
For more help see our IHD guide for S1 meters or S2 meters.
You can check whether this error message indicates a communication issue between OVO and your Smart Meter on this S1 guide or this S2 guide, if so reach out to our Support team for further help.
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That is a while,
You can send us a message on Facebook, Twitter and our Help centre has online chat, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.
My IHD used to only show electricity and not gas, and OVO could only get gas readings. I noticed OVO were now getting gas readings and electricity readings so I switched on the IHD after it had been left unplugged for months. It picks up gas but not electricity now, and doesn't show live use.
Anything to fix this?
Take a look at the best answer,
My IHD is not working and the following
We have thick granite walls, so occasionally our smart meter reader loses its connection with the box outside. When this happens I take it outside, power it up with the battery pack for my iPhone next to the box and it reconnects, take it back inside and reconnect it to the mains power in its usual position. This works every time.
Only occasionally.
Dec 13th smart meter installed
Ihd 3. worked for a few days
Phoned OVO tried to pair a few times
but still did not work.
OVO sent new ihd received geo ihd
Did not work. They tried to pair a few times did not work
Sent me questionnaire which I replied to and sent photos.
Received phone call to confirm but still did not work after trying to pair a few times.
Phoned again 1,2,3,4,5 times said they would send new one
I phoned to confirm,told it was rejected,they reordered, phoned to confirm again, told wrong eu code, they ordered again,phoned again to confirm, was told missing information and told it has now been reordered. Phoned again today and was told it was rejected again. So I am waiting I am a pensioner and alone, this is so worrying. I just want a working ihd 🥺
Hi
There’s a bit of a summary here if it’s of use to you.
Hey
I’m so sorry to hear this, it sounds very frustrating.
I can see BPLightlog has given some great advice here, if you’re a pay monthly customer, you’ll also be able to monitor your usage via the Online Account.
Are the smart meters themselves communicating as they should?
It’s important to remember that the billing is based on readings from the smart meter, so a faulty IHD shouldn’t affect your billing. Provided the smart meters are in communication with OVO your statements will be accurate.
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