Best answer by Tim_OVO
Why do you need to send someone around to read a smart meter ?
Right on queue, here I am @Mattj3135.
Yep this sounds like a routine visit by one of our engineers. We're obligated to read your meters at least once every 2 years. We try to visit twice a year, but with smart meter customers, we do reduce the visits a bit. The main purpose is to check that the meter is working OK, check that the details are correct and take a meter reading. If you're not in when they visit, it's no problem. They'll try again in around 6 months time.
Now I recon you won't be the only puzzled smart meter customer, wondering about these engineer visits, so I've moved the topic and changed the title so that it's easier to find for all OVO Forum users.
Hope this helps,
Tim View original