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Will my Scottish Power smart meter work if I switch to OVO?



I switched from Scottish Power a few months ago. They fitted smart meters for me but these don't seem to be recognised by Ovo as you keep asking me to read the meters. Why would this be?
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Best answer by Tim_OVO 12 July 2017, 15:52

Hi @JohnnyO

Good topic here - I've edited the title and added some tags to help others find it.

Not all smart meters will keep the ‘smart’ functions when you switch to OVO. If you have a Utilita, First Utility or E.On smart meter, it’s likely we’ll be able to automatically take your readings as we’re using the same brand of smart meters. There's a topic here that might help

If Scottish Power installed your meters then they will still measure your usage, but we probably won’t be able to connect to them so you’d need to take the readings yourself and send them to us. We can always look to install a free OVO smart meter for you in that case! You can read more about all things smart with OVO here

Tim

Updated 21/04/2020

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If you have a Smart Meter installed by OVO does that mean you are tied to OVO and can never switch to another provider?

If the answer to the above is no, should we switch will we need to have a new meter fitted or will the existing meter still work
If you have a Smart Meter installed by OVO does that mean you are tied to OVO and can never switch to another provider?

If the answer to the above is no, should we switch will we need to have a new meter fitted or will the existing meter still work

hi, steve.
1) you will not be tied to any supplier by your Smart Meter. You can switch whenever to whoever you wish.

2) if you switch, your smart meter may or may not be compatible with your new supplier's. If not, all you need to do is to supply the meter readings to the supplier when requested.

My meters were originally fitted by Eon, when I switched to Sainsbury's Energy I just gave them meter readings as they didn't support Smart meters. Now with OVO I leave everything to it since OVO has the same smart meter system. I hope my answer is of some help to you.
The Smart meter I have was installed by Scottish Power.
I arranged to have it changes by Economy Energy but no one came back to me.
The meter seems to beep quite a lot and I have no idea if the readings are accurate now or not.

I've provided the readings as per the meter but would like to have one that is compatible with OVO fitted asap. Please could you advise?

Many thanks.
Userlevel 7
I've provided the readings as per the meter but would like to have one that is compatible with OVO fitted asap. Please could you advise?

See above @Sandra - that meter isn't compatible with OVO to work as a smart meter.

Click here to access our booking platform and get your OVO smart meter fitted!

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