- Will my EDF meter turn into a dumb meter if I switch to OVO? It was only installed in the last few weeks (L+G E470/5424) , so would imagine it's a SMETS2.
- If it does go "dumb" would OVO replace my meter with a compatible one after install?
- Are there any contractual issues in moving after a smart meter install so soon?
- How does the online interface know what devices are being used. I thought the measurements could only measure items in KWh usage. How can it tell apart a TV from a fridge?
Best answer by Eva_OVO
Updated on 27/07/21 by Jess_OVO
- As you can learn on our Landis and Gyr guide - you’ve got a SMETS 2 smart meter there. This is great news as it means your Smart meter will be compatible from the date you switch.
- If you were to switch with a SMETS 1 meter installed by another supplier these may temporarily lose the ability to communicate (you can check which S1 meters we communicate with here), however we don’t replace these meters as all S1 meters are due to be remotely upgraded to allow them to function as S2 meters - read more about this remote upgrade here.
- Even after getting a smart meter installed you’re not obliged to stay with the supplier which installed the meter. However, it’s worth checking that your current supplier has updated your new meter details on the national database before you apply to switch. This can take up to 6 weeks from the date that you had the meter installed, although it does vary by supplier. You can read more about the behind-the-scenes actions that take place during your smart meter installation on this great user guide.
- By switching to OVO you’ll get access to some great online usage graphs which allow you to see your smart meter data on a half-hourly, daily or monthly view. Our new usage tool OVO Greenlight also gives some suggestions as to which appliance might be responsible for the usage - this is based on average usage patterns for each appliance type (eg. fridges actually work on a cycle powering on and off in regular intervals).