Why is my SMETS2 gas meter not sending readings?

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Updated on 21/05/21 by Jess_OVO


Sorry to hear you’re having some issues with your new S2 meters. If you’ve just had these installed it’s worth remembering that it can take up to 6 weeks for your account to be updated and for you to see your usage data on your online account or OVO app (download for Android or iOS).


More than 6 weeks since your install and having communication trouble? Carry out a smart meter health check (by clicking on your meter type below) and contact our Support Team with the results:

‘Secure’ S1 smart meter health check

Aclara/Flonidan S2 smart meter health check

If you are seeing usage data on your online account but not on your In Home Display (IHD) check the IHD guides below for more advice:

S2 Chameleon IHD guide

S1 Chameleon IHD guide

Pipit IHD guide


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