I've recently had a new smart meters installed. The electric one is working fine, but the gas meter has failed to send a single smart reading. So far I've had to submit manual readings.
Does anyone know how to re-sync the two meters so Gas readings are automatically sent to OVO?
I've got some of the 2nd generation meters.
I am talking to OVO about the issue but they are being very slow, and whenever I do get a response they keep referring me back to fixes for the older style smart meters.
Best answer by Nancy_OVO
Updated on 26/02/2021:
Smart meter connection issues:
See this topic to confirm how to diagnose communication issues for the ‘Secure’ S1 smart meters.
See this topic to confirm how to diagnose communication issues for the S2 smart meter models OVO fit.
IHD connection issues:
If you have a S2 smart meter and IHD, see this topic guide to diagnose connection issues.
If you have a S1 smart meter and Chameleon IHD, see this IHD guide to diagnose connection issues.
If you have a S1 meter with a Pipet IHD, see this IHD guide to diagnose connection issues.
Not got an OVO smart meter fitted yet? Here’s the S2 smart meter booking platform. You will need your account number, which you can confirm on your online account. If you’re not yet an OVO member, check out our plans and sign up online here.
How long ago did you have the meters fitted? If it was under 6 weeks ago, we may still be in the process of updating the meter details on your account, which might make it look as though we're not receiving readings.
Until the new meter is essentially "plugged in" to your account, your online account/billing won't be aware we're receiving readings. We normally advise a time frame of up to 6 weeks for this to be completed, but if it's been over this time frame I'd recommend getting in touch with the team on Facebook or Twitter (if you send us a message, just be sure to include your account number, full name and DoB).
More info on the SMETS2 installation process on this topic.