I have a SMETS2 meter. Installed about 7 months ago.
Worked for 6 months.
Then, exactly 6 months to the day after it was installed, OVO usage pages show a total ceasing of data being uploaded over the WAN, and my last bill show estimated readings.
The WAN LED on the SMETS2 electricity meter flashes green every 5 seconds, which is correct as I understand it, showing correct connectivity. The gas meter has HAN comms to it. The IHD works. Both meters are logging usage locally.
This suggests to me that OVO have just dropped my meter off the WAN at their end or not paid some WAN subscription?
Best answer by Jess_OVO
Sorry to hear about the signal issues you’re having with your smart meters. As our community volunteer,
This could have just been a temporary glitch, so I’d recommend keeping an eye on things and see if the meters recover by the end of the week.
There’s many reasons for signal issues and they are often intermittent. If you’re still not seeing any usage data on your online account it might be worth checking out our Smart meter health check and contacting the Support Team with the results.
Hope this helps in getting things sorted - don’t forget to pop back with an update.