I’ve just recently switched to OVO from SSE and I’m having a bit of trouble with my smart meter not communicating correctly. It seems to be leaving OVO’s support team stumped as well (full credit for trying though!), so I’m wondering if anyone knows anything.
The meter I have (installed by SSE) is an Aclara SGM1311 Smart Energy Meter with an Aclara SGC1311 Communications Hub. The serial numbers on both components starts 18M suggesting it’s a SMETS2 and everything about the meter seems to confirm this.
However, SSE seems to have registered it as a SMETS1 for some reason on the national database and it’s causing issues with getting it to connect to OVO via DCC.
I’ve only recently moved over, so I’m not sure if it’s just a case of the meter not having had chance to reconnect yet. But any thoughts would be especially helpful.
Best answer by Transparent
Firstly, let’s confirm that the Aclara SGM1311 was indeed SMETS1 meter. We can tell this by looking at the table on the relevant Smart Me website page. This also confirms that this meter model is to be upgraded to SMETS2 software, and then migrated onto the National Smart Meter Network:
So whether your meters were running SMETS1 firmware when initially installed is academic, because by now Aclara will have downloaded the SMETS2 code into them.
I can understand SSE having registered your meter with ECOES as being SMETS1 because there was no other box which they could tick. The SGM1311 was only approved for SMETS1. The equivalent Aclara SMETS2 electricity meter is model SGM1411B.
If OVO’s Customer Support staff are having difficulty in establishing communication with your site, then email them and ask for the query to be allocated to the S2 Team. Provide a link to this discussion topic in that email and tell them they owe me
Contact details are available here.
Finally, could you revisit your Profile page please. I appreciate the accuracy with which you’ve answered the question about where you live, but in this case it might be relevant to know whether your Communications Hub is connected to Arqiva or Telefonica.