I moved into my home in Feb 2021 with SSE and moved straight away to OVO. The smart meter and comms hub is a Aclara SGM1311/SGC1311, but with no IHD, the previous owner either removed/lost/broke it. OVO refuses to replace the smart meter to a newer SMETS2 as this is a planned rollout (which is fine, don’t care, happy to submit readings etc), but they will not provide a replacement IHD either because they state that the Comms hub must be paired to the IHD prior to installation and is fixed, so I may as well wait for the SMETS2 rollout (I won’t hold my breath). I am from the IT industry and do not believe that a display device from a different manufacturer is fixed to the comms hub it can communicate with, this would be the dumbest idea ever. Could anyone confirm that a replacement IHD can be paired and set up with an existing Aclara SGC1311 smart meter?
Best answer by Jess_OVOView original