We switched to Ovo in July on the confirmed understanding that once a smart meter was installed we could change to Economy 7. This is essential as we have battery storage going in (and part paid for) which will in turn provide cheaper power for our air source heat pump. A smart meter was then installed about 3 weeks ago (Aclara with dual rate functionality).
When we phoned to change tariffs we were first told we couldn’t have E7 at all despite promises and that there was no record of the SM on their database. I sent a photo of it as requested which showed an identical serial number to our account! I included all the history with the photo which is being treated as a complaint (although I never said it was).
Anyway, today I have had a reply which apologised for us being “misadvised” and that the SM can’t be remotely changed to dual rate but offered no solution whatsoever.
Can the SM be remotely switched? I have found conflicting views on here. If not, can an engineer do it? We are not being offered this. We don’t need a five terminal meter, the four terminal installed will be fine.
We are less than pleased by this and have asked for the complaint to be escalated. As it stands we will have wasted £££££ on the batteries unless it gets resolved. Ovo’s response has been really poor.
Best answer by Jess_OVOView original