I live in a flat. One of fifty in this block. All the residents' electricity meters are down the corridor in a locked cupboard. I borrow the key from our concierge every month to record and submit the readings to Ovo. We don't have gas in the building. Electricity companies will only replace the meters in the locked cupboard - not installing smart meters in individual flats. Therefore we cannot monitor consumption on a daily basis within our own properties. As a result there's no benefit of exchanging a standard meter with a smart meter . . . . . . . Unless you know better!
Best answer by Transparent
Updated on 21/10/20: A smart meter needs to have Wide Area Network (WAN) connection to send usage info to your supplier remotely. If you don’t get any phone signal by your meter area, it’s unlikely the meter will have WAN. If you do have good signal in the flat’s meter area, you will still benefit from the smart meter sending your supplier up to half hourly usage info.
A In Home Display (IHD) is unlikely to work if your flat is more then 20 feet or so from the meter. But your online account usage section will be improved with a smart meter. Get your appointment booked in here.
If you have an Aclara smart meter, you can diagnose signal issues here.
There are photographs illustrating what's involved, including pictures of the Chameleon IHD, which measures 118x80mm and 15mm thick. It's a tiny portable device with an optional plastic stand. It has an inbuilt rechargeable battery. It doesn't get installed in a set position and you can move it around as you wish.
The new SMETS2 meters permit seamless inter-operability between Energy Suppliers. This too is explained on that other topic.
You appear to be writing as if OVO are going to be responding. Can I just point out that this is an Open Forum whereby customers assist each other and discuss energy-related subjects. You won't get responses here from OVO Customer Support.