topped up for gas this morning, still not been added to meter, 3 times this has done this £30 down for no gas
Best answer by Jess_OVO
View originaltopped up for gas this morning, still not been added to meter, 3 times this has done this £30 down for no gas
Best answer by Jess_OVO
View originalHi
This question is better suited to the Boost Help pages, as the members there are more experienced with these matters than we are over here.
However, you can force the top-ups through by punching the UTRN Codes directly into the meter or IHD. Try that and see if it helps. Otherwise, please contact Boost in the morning.
Thanks for reply, ive done all these already, appreciated though!
Updated on 21/07/23 by Emmanuelle_OVO:
Did you manage to get through to the Boost Support Team this morning,
I hope the team have managed to get things sorted already. There’s some great advice below which might help get the top-ups added to your meter manually if you’re still in need:
A SMETS1 meter has a meter keypad with numbers, and a red and blue A and B button.
If you have a SMETS2 smart meter, it’ll just have the 2 red and blue buttons, but no keypad.
It’s normal for smart meters to lose signal from time to time, just like mobile phones. This means it might take longer than usual for your top-up to show up as energy credit. It shouldn’t take more than an hour to see your top-ups on your meter, but you can always add them manually too. Read on for more info.
After making a payment, it takes up to 30 minutes (for electricity) and 60 minutes (for gas) for the money to show on your meter. If it doesn’t, you can give it a little push.
For this, you’ll need the 20-digit code on your PayPoint receipt. This is why it’s always best to keep your receipts safe.
Press A on your gas or electricity meter
Enter the code from your receipt
Tap B to confirm and it’s all done!
If you top up online or via your app, PayPoint will either email them to you or send them via text.
If you’ve lost power and your top-up takes your balance above £0, your meter will start doing safety checks. If it detects gas, the power won’t switch on, so make sure all gas appliances are off before trying to reconnect. If the meter has disconnected, you can reconnect it by pressing A, A, B (SMETS1) or holding A and B at the same time (SMETS2).
Smart meters can stop communicating with us for a number of reasons. If your top-up hasn't appeared on your meter, follow the instructions below to add your credit manually..
There are 2 ways:
1. Using your IHD – this is the easiest and fastest way:
Tap the menu icon at the bottom right of the screen
Press Top-Up
Choose the fuel you want to top up
Press OK
Enter your PayPoint code
Tap OK
The IHD will then confirm that your money has been added to your meter
2. Using your meter
For electricity:
Press A on your meter until you see Enter Top Up Code
Press and hold A to begin typing
Enter your code using the A and B buttons to navigate through the digits
Press and hold B when complete
The meter will show you one of these messages: Top Up accepted or Invalid
Press A to continue
For gas:
Press C on your gas meter to enter the menu
Using A and B, scroll to Prepayment and press C
Tap A and B until you see New Payment
Press C to select it
Use A and B to enter your code
Tap C again
If you’ve lost power and your top-up takes your balance above £0, your meter will start doing safety checks. If it detects gas, the power won’t switch on. If the meter has disconnected, you should be asked to press any button following a top-up to trigger a reconnection.
got sorted this morning, cant be done through IHD has to be the actual meter.
thanks everyone
Hi guys
my housemate and I use a smart electricity
meter and usually top up on the App. However we’ve topped up £70 and its still
not reached our meter
and help or advice will be appriciated.
You’ll find a UTRN Code in the app and on the receipt. Use that to force the top-up through
Type it in on the meter itself cos thats off too, perhaps I change the batteries as it shoild have its own power source
Thank You Blastoise its working now!!
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