OK not looking for any resolution from Ovo to my issues as they are long-standing and communication is ongoing.
just a word to the wise —- if you are thinking of taking Smart Meters, I would hold off, at least for now.
They simply don’t work — at least for any length of time. I’ve had nearly a year of nonsense — they only occasionally return any readings, ALWAYS show nonsense on the IHD, except one of either the gas or electric drops off the display entirely. And while all of this is going on your billing will be screwed up, and you’ll receive little sympathy when faced with a large bill.
And Ovo’s overriding response is: well you are still getting gas and electric to the house, and I can still provide manual readings, so what’s my problem ??
its not a good product and it doesn’t work. Don’t have them foist these awful things on you.