You’ll have to give us a lot more detail of your situation if we’re to be able to make suggestions. How did you find out that you’re only getting 4 hours offpeak each day? It would be helpful to see a photo or two of your meter, one a clear close-up so the display and markings are legible, another showing the whole backboard with the cables to and from the meter.  

You were having trouble accessing your online account last year. Was that difficulty eventually sorted out?

Hey ​@mccord,

To help the community and ​@Firedog offer advice, please provide more information, such as photos of your setup, which can help identify what we're working with.

Please also answer the following questions:

• What tariff are you currently on?
• How long have you been experiencing these issues, or have you only recently noticed it's for 4 hours?
• Is there anything at home that could be controlling the circuit and causing it to change?
• Have you had any meter changes that could have caused the issues you're seeing?
• Are you based in the North of Scotland or affected by the RTS shutdown?

Your detailed response will enable us to begin helping you.