So we were due an installation which Ovo made a huge deal to remind us of with several letters, text messages and emails. But when the day came no one turned up, we stayed in waiting all day.
ovo immediately sent an sms survey asking how the installation went ?
we’ve heard nothing more
has this happened to anytime else?
thanks
+2
You can claim for any missed appointments without prior notification
You can claim for any missed appointments without prior notification
Thank you for this,
So I’ve tried to contact them via Twitter and message will not send, and sat on their online chat for 20 mins no response even though I was second in the queue,
Has anyone actually received this refund ? As it seems like lip service to me as actually getting hold of them to request is such as faff
+1
You can claim for any missed appointments without prior notification
Thank you for this,
So I’ve tried to contact them via Twitter and message will not send, and sat on their online chat for 20 mins no response even though I was second in the queue,
Has anyone actually received this refund ? As it seems like lip service to me as actually getting hold of them to request is such as faff
Log via a complaint as you can just send an email for that and it should be easier to track
I’m really sorry to hear about this no-show appointment,
As others have mentioned, you’re owed £30 compensation if you weren’t given at least 24 hours notice of the cancellation. If that isn’t sent within 10 working days it gets doubled.
This should happen automatically, you don’t need to request it. Worst case scenario is you get twice the compensation. Of course if you wanted to rebook or find out why the engineer failed, our Support team can help (web chat closes at 6pm on weekdays). Not sure why you can’t send OVO a Twitter direct message, what happens when you press send?
+1
Given how unreliable Twitter has been in recent months… I wouldn’t be surprised if you hit a Twitter bug and/or some kind of Twitter outage while trying to send a DM to OVO. Unfortunately, that would be beyond OVO’s control if that was the case.
+1
If the OVO Twitter DM messages aren't working for some people, the OVO Social Media team simply usually ask customers to send a direct message via the OVO Facebook page. The team can read both sets of messages.
It happens sometimes with both Facebook and Twitter over the years i have used them with various companies.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
