smart meter flickering

  • 16 March 2023
  • 2 replies

Hi smart meter is constantly cycling through all the screens and I can't get it to rest on any one screen. It is also unresponsive to me touching the screen.

I want to check my daily cash usage which meter display shows, as this is not available on the app.

2 replies

Userlevel 7
Badge +1

Hi @Clairesellars1 

I could do with seeing some photos of this before I can advise anything

Userlevel 7

That does sound like a faulty smart meter display, @Clairesellars1. But not sure if you’re referring to the physical meter attached to the wall or your In Home Display (IHD). 


If the actual meter display screen is constantly cycling through all of the screens and is unresponsive when you press buttons, you can arrange a non-emergency faulty meter exchange by calling our Support team:  0330 303 5063.


If it’s the IHD, you can see costs and usage via your online account: and