Smart meter booking and installation topic hub

  • 6 February 2020
  • 0 replies
Smart meter booking and installation topic hub
Userlevel 6

Updated on 26/08/20: For the latest smart FAQs with the latest up to date answers, please see this Smart FAQ page


We’re all about making things easy and simple so here’s our FAQ on smart meter booking and instillations:


How do I book a smart meter installation?

Why would I not be able to have a smart meter installed?

A smart meter couldn't be installed because of an earth cable - why?

Can I get a SMETS2 meter installation?

SMETS2 Smart Meter installation

Why can't the engineer test the signal strength before fitting smart meter?

Can OVO Energy fit a smart meter if I have an Economy 7 meter?

What's the maximum distance between meters to go smart?

Smart Meter Installation - where does it go?

Engineer missed smart meter appointment - when will I receive my £30 compensation?

How do I change or reschedule my smart meter installation date?

Do I have to have a smart meter fitted - is it mandatory?

Can I have a weekend appointment to fit smart meter?

Smart meter in block of flats - is it possible to have one fitted?

I just need a gas smart meter fitting appointment - is this possible?

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