Question

no gas readings being sent

  • 18 November 2023
  • 4 replies
  • 53 views
P
Rank

Hi, Had smart meters fitted in August. Electricity readings being sent ok every30 mins as requested. Gas readings (Edited by Mod) and none since october8th.

  1. All lights on comms unit behaving correctly
  2. gas and electricity updating on IHD regularly so HAN is ok
  3. Electricity readings going to OVO ok so WAN ok
  4. checked my account, no gas readings stopped on Oct 18th. Then 1 manual on 23rd followed by a smart on Nov1st and6th.Nothing since then.
  5. Emailed OVO but no action so far
  6. is this a DCC fault? Or a comms software fault. It appears all is OK at my end

Gave seen other similar posts but none identical

Any ideas appreciated as would like to keep track of gas usage as promised!!

4 replies

BPLightlog
Rank
Userlevel 7
Badge +5

Hi @Pete528 , do you use any of the authorised third party apps? These would be able to check if the data is getting to the DCC and give you an alternative view - even though the data set is slightly different. 
 


Gas is often more problematic as it has to signal the comms hub before transfer onwards. The local data can’t always be an indicator of onward data transmission 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
P
Rank

Many thanks, 

have tried Bright and this only shows electricity readings. Will investigate your other suggestions

BPLightlog
Rank
Userlevel 7
Badge +5

Many thanks, 

have tried Bright and this only shows electricity readings. Will investigate your other suggestions

I actually use several of the feeds as I prefer some views in certain apps. 
If Bright isn’t seeing your gas, it may be that it isn’t getting through. 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
Emmanuelle_OVO
Rank
Userlevel 7

Hey @Pete528

 

Welcome to the OVO Online Community,

 

I’d advise doing a smart meter health check, so our team can investigate this. 

 

 

 

Renewable Energy? Big Fan.

Reply


Terms & ConditionsCookie settings