no engineer turn up

  • 18 September 2023
  • 2 replies

i have been waiting for hours now and have not seen, heard from ovo and have been waiting with no gas in the cold. was told that i will be charged £30 if i miss this appointment. i have no way to get gas and was supposed to get a smart meter installed. my mother is disabled and medication for herself and myself is overdue as we live separately. I am not happy with this and cannot express how much this has frustrated us

2 replies

Userlevel 7
Badge +2

Hi @xkmxl

You could try the ovo facebook or twitter pages out of hours


There aren't any ovo staff here. 

Userlevel 4

Hi @xkmxl 


I’m really sorry to hear about this.


Jeffus has given some good advice here with the social media contact channels.


You’ll now be able to speak with the team over webchat, and they’ll get this rebooked for you and get someone out.


The phone line will open at 9am-5pm on 0330 303 5063.