My Monthly, yearly and zero-in graphs are showing no data at all on the website or app.
The website displays “Oops, there’s a problem… Sorry, we are unable to load all of your usage data”. The website is showing zero usage for 2019.
The app displays “Sorry, this usage data is currently not available. “ for either daily, monthly or yearly.
The data has been there for months and today everything is gone.
I recently put the IHD away in a cupboard as we have nowhere to put it. The website was still showing my account data correctly, and updating. I’ve plugged the IHD back in today and it’s showing usage. The wan light on the smart meter is flashing indicating it can get a connection.
Is this just a temporary website/account issue?
Does the IHD have to be connected for everything to work? My understanding was the meter had it’s own connection via a sim card.
Best answer by Nancy_OVO
The half hourly readings that feed into that graph on your online account are relayed to us through the IHD (strange I know, it's just the way the smart system we use works). Because of this, we need to make sure the signal between the electricity meter and the IHD is strong enough. Can I ask you to check the following:
- Which model of In Home Display do you have? It could be a Pipit 500 or a Chameleon.
-Have you tried moving the IHD closer to the electricity meter? Has this changed anything?
-If you've got a Chameleon, have you tried moving it closer to your wifi router? Has this changed anything?