Updated on 12/07/2019
Best answer by Mw2870
Updated on 25/08/2020:
Smart meter connection issues:
See this topic to confirm how to diagnose communication issues for the ‘Secure’ SMETS1 smart meters.
See this topic to confirm how to diagnose communication issues for the SMETS2 smart meter models OVO fit.
IHD connection issues:
If you have a SMETS2 smart meter and IHD, see this topic guide to diagnose connection issues.
If you have a SMETS1 smart meter and Chameleon IHD, see this IHD guide to diagnose connection issues.
If you have a SMETS1 meter with a Pipet IHD, see this IHD guide to diagnose connection issues.
10/10 for effort going outside! It is miserable here!
My mistake, it is the WAN light which flashes on the Electricity meter.
On the Electricity and Gas meter you have to press any button and when you do there should be a solid "HAN" symbol on the LCD display. It may be flashing on one or both if there is a problem.
Is the electricity meter in a different location from the Gas. Some people have reported connection problems when they are a distance apart.
Finally do you have an IHD (In Home Display) is that reporting any info from the Gas Meter?
In the meantime you can send in manual readings by pressing the "9" button and making a note of the kWh value.
Another potentially helpful topic here.