I had the smart meter installed a week back. The IHD has started beeping in the late evening two nights in a row now and I can’t turn the beeping off?
I thought it may be that I was above some budget so I set that to a higher amount on the IHD but to no avail. Anyone got any clues?
Best answer by Anonymous
Updated on 03/09/21 by Jess_OVO
Thanks for getting in touch - great to hear about your new smart meters!
Strange to hear about the annoying beeping you’re getting on your Chameleon In-Home Display (IHD). As you’ve already guessed the beep could indicate that you’ve exceeded the daily budget that’s been set on the device. It might be worth keeping an eye on the usage pages of your online account or OVO app (download for Android or iOS) which can help in working out a realistic budget to set.
You can adjust the budget higher or alternatively switch off the sounds on your IHD. To do this you'll need to press the OK button on the device to access the main menu. Here you'll have an account information section (including your meter balance, tariff and standing charge) - the second section 'Adjust settings' is the one you'll need. Here you have two options - set a budget and key tones (off/on) - this will give you the option to turn the sound off.
It might also be worth checking that the device is kept plugged in at all times as the device may beep when it’s battery is low.