Been told today by the smart meter fitter that the gas meter will not communicate! So they will not fit it!
Only 3m away from electric one? Old BG one was ok? That worked!
Not sure why, why not? After waiting nearly two years for upgrade as OVO cannot read BG meters! Still does not work! I am paying for these, so what now!
You cannot leave readings online! Another problem! Do I have to email them in?
Shocking this has not been sorted!
Best answer by Ed_OVO
Updated on 13/01/21 - You can now enter manual meter readings if a smart meter hasn't provided up to date readings for 5 or more days. More info here
- Distance between meters is too great (yours sounds like they’re relatively close).
- The meter box is metal - this can affect the signal, meaning it wouldn’t work.
- The meter box is too small to house a smart meter
- If you live in a block of flats with several meters close by, the signals could interfere with one another, causing signal issues.
If you could get some pics up on here, we could try to work out the potential issues, and maybe run it past some expert forum members -
As for the online thing, it’s a pain, we’re seeing a few users suffering with this, so we’re working to get it sorted as soon as possible. You can send us your readings in the meantime, on Facebook, Twitter and our Help centre has online chat!