I have just had a smart meter installed, but am not quite sure how it is working things out yet. I have set a budget of £30 per month for both gas and electricity.
Its currently around 4pm, and is showing 68p for electricity used and 69p for gas used. But both are showing in red as over budget. Why is this, if my budget is £30 per month, or £1 per day?
Even allowing for the standing charge if 23.94p per day, that’s still not hit £1 yet.
I would expect the figure to include the standing charge though? ie at midnight it reverts to 23.94p rather than 0.00?
Best answer by Tim_OVO
The tariffs on the Smart Meter are showing the correct unit rates, but the incorrect standing charges. (I have double checked this by logging in to my account online.)
It does look as though that is only part of the issue. For example, I have the gas budget set to £45 a month, and it is currently showing usage of 95p, but showing as over budget. And that 95p includes the standing charge. If the budget is £45 a month that’s about £1.50 a day, so not sure why it is showing as over budget at only 95p?
Thanks for confirming this,
The budget on your In Home Display will be determined by how the budget is set (how low or high), your prices (unit rates and standing charges), and your usage (picked up via smart meter readings via the HAN).
As you mentioned, your standing chargers are wrong, so this is the main suspect in your case. Reach out to SSE’s Support team for them to get this checked and amended, and nip back here to let us know the results please!