I need to give my current meter readings to my new supplier but I can appear to find my current meter readings on the Smart meter.
I’ve tried entering “9” but I think this is for a different make.
Any suggestions please?
Best answer by NinjaGeek
Updated on 28/08/2020: To take a reading from your SMETS1 smart meter, press 9 on the meter's keypad. For an Economy 7 electricity smart meter, press 6.
We should be able to communicate with your meters to get readings remotely. If you think there’s communication issues with your SMETS1 smart meter, see this topic to diagnose. Or if you have a SMETS2 smart meter, see this topic to diagnose.
To take a reading from your electric SMETS2 smart meter, press A on your electric meter and TOU rate 1 will be the reading. For Economy 7, TOU rate 2 will show the other reading.
That's your IHD (In Home Display) not the meter, to get a reading press 9 on the keypad on the actual meters on the wall. Your electric reading is displayed after "IMP kWh" and gas will be after "VOLUME".
There's a good topic on this here