I had an Ovo Smart Meter installed about 8 months ago, and at the time the engineer was unable to connect it to the mobile network to make it actually be smart.
Ovo have called me a few times now saying that they think they can talk me through the process over the phone to get it all connected up and it’ll take about 20 minutes to complete. However, whenever they’ve called so far I’ve been in the middle of something else, they promise to call back at a better time but the call never arrives.
So my question is, can anyone here send me the instructions, or talk me through the process to activate my smart meter and make it smart?
I’ve called the help line but they tell me all they can do is go through a smart meter health check and I need an engineer to visit my property, but that is definitely NOT what the phone calls I’ve so far had have said.
Best answer by Transparent
Up to date 2/06/2020
OK. So that WAN slow-flash tells us that your EDMI Comms Hub has a live connection to the Arqiva 400MHz network, and thence to DCC.
The next step is to send an email with a subject line “Attention SMETS2 Team” and get them to check what they can see of your meters via the BOL (Business Orchestration Layer).
Give them enough information to be able to identify you:
- Name as on your account
- address including post-code
- OVO account number
Make sure you give the URL of this Forum Discussion. At the very least they’ll be able to pick up the meter serial numbers from the high-res photos you’ve posted above.
Let us know how it goes.