Does our gas meter have to be moved before we can get a smart meter, and if so, what's the process?
Best answer by Transparent
Updated on 23/10/20: The info in this update box was taken from this topic on meter exchanges:
General issues - Far apart
Why does this cause an abort?
If your gas and electricity meters are 10 meters or more apart from one another, it is unlikely the HAN signal will stretch this far and this would lead to a non communicative gas meter. See this topic for more info on what this means for your SMETS2 appointment.
How do we resolve this?
- For S1 meters, we might be able to send a relay in the post. Reach out to our Support team and be ready to confirm if: the meters are in meter boxes/cupboards; whether you in a house/flat; and the distance between the meters.
- For S2, we currently have no way to boost the signal between the meters. You can choose to move the meters closer to one another via your Gas Transporter or their DNO. Reach out to them directly for advice on this.
It's not the physical distance between the two meters which matters, but rather whether the materials of the inbetween walls are sufficiently able to allow the wireless communication signals (2.4GHz).
Even if this transpires to be a problem, OVO can provide you with a (mains powered) relay unit which you can place somewhere between the meters.
The only way you can find out is to book the Smart Meter installation and try it.
But you definitely won't be moving the meters!
You can find more info here.