Engineer Visits

  • 16 September 2023
  • 2 replies

My elderly mother has had two engineer appointments made and on two separate occasions they have not turned up and have not contacted her. Apparently her smart meter is not recording or sending any readings back. She has missed her clubs both times in order to wait in for the engineer and this is upsetting her. How often does this happen and what can I do about it? 

2 replies

Userlevel 7
Badge +5

Although not as helpful as keeping the appointment, your mother should be able to get compensation for missed visits if there was no/late cancellation.

Customer support should be able to sort something out

Thank you for this. I will apply for this but you are right. It is not as helpful as keeping the appointment.