My elderly mother has had two engineer appointments made and on two separate occasions they have not turned up and have not contacted her. Apparently her smart meter is not recording or sending any readings back. She has missed her clubs both times in order to wait in for the engineer and this is upsetting her. How often does this happen and what can I do about it?Â
Userlevel 7
+5
- Plan Zero Hero
- 1876 replies
-
16 September 2023
Although not as helpful as keeping the appointment, your mother should be able to get compensation for missed visits if there was no/late cancellation.Â
https://www.ovoenergy.com/help/article/guaranteed-standard-of-performance-gsop
Customer support should be able to sort something out
Thank you for this. I will apply for this but you are right. It is not as helpful as keeping the appointment.Â
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