I’ve been trying to get Smart Meters installed but have a feeling that I’m in an area not covered by the Arquiva WAN. Does a map or coverage checker exist?
I’m in Thirsk so not in the middle of nowhere.
I’m on the Better Smart tariff and when I try and book an installation I get:
Sorry, we can't install a smart meter yet
We check multiple criteria to make sure we successfully install your new smart meters on the day. Your account does not pass our eligibility check right now. Eligibility can change so please come back to try again soon.
Best answer by Blastoise186
Welcome to the forums
There is indeed a coverage checker of some kind. There’s a lot more detail over at SmartMe for this. North Yorkshire comes under the Arquiva area if memory serves.
If you’ve only recently joined OVO, your account might be too new to get smart meters installed, but you can try asking the support team to double check via live chat or phone.
They’re able to run the checks manually and should be able to advise further on whether you can upgrade or not. Don’t worry about the three month rule, you can keep the Better Smart Energy tariff even if the three months runs out because booking an appointment was impossible.
Please let us know how you get on.