Dad's smart meter has stopped working.

  • 25 May 2023
  • 1 reply

Hello all,


My dad’s OVO smartmeter has stopped working, it was on it’s way out January and I spoke to OVO via the chat feature and they informed me they’d send him one out, however one didn’t arrive.

He doesn’t do technology so he really can’t come to this website to organise a new one and he gets flustered on a phone.  Is there anyway I can organsie a new one to be delivered to his home, with the least fuss possible for him?  I was hoping to email OVO however I can’t find a customer service email anywhere on this website.  

Thank you for any help you can give me here.

1 reply

Userlevel 7
Badge +4

Hi @Villordsutch , presumably you are thinking of the in home display (IHD) rather than the smart meter. 
You could try the chat facility if that might help. Depending on his smart meter type, that might help get one organised. 
Webchat  -