Hi forummers
I already have a smart meter installed for electricity but not for gas. The story is a bit convoluted, but the installer encountered a problem when she was fitting it and this meant she couldn’t do the gas meter at the same time. Actually she didn’t end up doing the electricity meter at that stage as our house needed a new fuse board, but a colleague came back a few weeks later and did the electricity meter. He didn’t do the gas meter because (I think) it wasn’t on his job list, so he didn’t have one to fit. This was all two years ago and I have had to submit manual gas meter readings ever since. I have got fed up with this, so today I tried to get a smart gas meter, only for the Ovo website to tell me:
Sorry, we can't install a smart meter yet
We check multiple criteria to make sure we successfully install your new smart meters on the day. Your account does not pass our eligibility check right now. Eligibility can change so please come back to try again soon.
Is anyone able to tell me what my next step should be? Do I call Ovo (if so, can someone tell me the number?) or do I try the chat function?
House is made of brick, built in 1980s, has both meters adjacent to each other, in the outside wall, and the electricity meter is submitting readings just fine, so I can’t see any reason why they’ve said no.
Thanks in advance for any help that is forthcoming.
