Can't get a smart gas meter

  • 13 September 2023
  • 3 replies

Userlevel 1

Hi forummers

I already have a smart meter installed for electricity but not for gas.  The story is a bit convoluted, but the installer encountered a problem when she was fitting it and this meant she couldn’t do the gas meter at the same time. Actually she didn’t end up doing the electricity meter at that stage as our house needed a new fuse board, but a colleague came back a few weeks later and did the electricity meter.  He didn’t do the gas meter because (I think) it wasn’t on his job list, so he didn’t have one to fit.  This was all two years ago and I have had to submit manual gas meter readings ever since.  I have got fed up with this, so today I tried to get a smart gas meter, only for the Ovo website to tell me:

Sorry, we can't install a smart meter yet

We check multiple criteria to make sure we successfully install your new smart meters on the day. Your account does not pass our eligibility check right now. Eligibility can change so please come back to try again soon.

Is anyone able to tell me what my next step should be?  Do I call Ovo (if so, can someone tell me the number?) or do I try the chat function?

House is made of brick, built in 1980s, has both meters adjacent to each other, in the outside wall, and the electricity meter is submitting readings just fine, so I can’t see any reason why they’ve said no.

Thanks in advance for any help that is forthcoming.

3 replies

Userlevel 7
Badge +5

Hi @FunkyFerret55 , your best route is either calling 

Customer Support  -  tel:03303035063

or using

Webchat  -

They can check on your account to see what’s going on 

Userlevel 7

Hey @FunkyFerret55,


As far as I’m aware you can’t book gas only smart meter appointments online.


But don’t worry, our support team should be able to get this booked in for you no problem 🙂

Userlevel 1

Thanks both, just been onto the webchat, and it’s all booked in for this week.