Can anyone tell me how I should get a 3 phase CT meter fitted? I paid Ovo in October but am still waiting 5 months on after 3 abortive appointments. It’s been with customer complaints for over a month but SMS still have not received the 2 forms they need from Ovo. SMS will not book another appointment until they get the forms. I’m at my wits end as I needed it for our new house back in January.
Userlevel 7
Hi
I’m sorry to hear about your experience so far getting a 3 phase meter booking. My understanding is that there currently doesn’t exist a smart solution for a CT 3 phase supply. OVO can arrange a non-smart CT 3 phase meter exchange at a cost of £325.
I can’t comment on this delay specifically as I’m unaware of the context or cause of the delays and I can see you’ve mentioned this being an open complaint. You should have a dedicated complaint handler at this point, or it hasn’t been escalated to the Complaints team. If not, you can request this via our Support team.
Hi. I paid the £325 in October. It is with the complaint team. But no progress.
Userlevel 7
Have you got the contact detail of the complaints team so you can get an update,
Of course. They’re just not capable of arranging for the submission of the 2 forms SMS have requested. They won’t let me elevate it and speak to anyone else.
Userlevel 7
I can appreciate that must be frustrating,
See OVO’s complaint process here which includes the details of the Ombudsmen.
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