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Will my Scottish Power smart meter work if I switch to OVO?



I switched from Scottish Power a few months ago. They fitted smart meters for me but these don't seem to be recognised by Ovo as you keep asking me to read the meters. Why would this be?
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Best answer by Tim_OVO 12 July 2017, 15:52

Hi @JohnnyO

Good topic here - I've edited the title and added some tags to help others find it.

Not all smart meters will keep the ‘smart’ functions when you switch to OVO. If you have a Utilita, First Utility or E.On smart meter, it’s likely we’ll be able to automatically take your readings as we’re using the same brand of smart meters. There's a topic here that might help

If Scottish Power installed your meters then they will still measure your usage, but we probably won’t be able to connect to them so you’d need to take the readings yourself and send them to us. We can always look to install a free OVO smart meter for you in that case! You can read more about all things smart with OVO here

Tim

Updated 21/04/2020

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Userlevel 7
I've provided the readings as per the meter but would like to have one that is compatible with OVO fitted asap. Please could you advise?

See above @Sandra - that meter isn't compatible with OVO to work as a smart meter.

Click here to access our booking platform and get your OVO smart meter fitted!
The Smart meter I have was installed by Scottish Power.
I arranged to have it changes by Economy Energy but no one came back to me.
The meter seems to beep quite a lot and I have no idea if the readings are accurate now or not.

I've provided the readings as per the meter but would like to have one that is compatible with OVO fitted asap. Please could you advise?

Many thanks.
If you have a Smart Meter installed by OVO does that mean you are tied to OVO and can never switch to another provider?

If the answer to the above is no, should we switch will we need to have a new meter fitted or will the existing meter still work

hi, steve.
1) you will not be tied to any supplier by your Smart Meter. You can switch whenever to whoever you wish.

2) if you switch, your smart meter may or may not be compatible with your new supplier's. If not, all you need to do is to supply the meter readings to the supplier when requested.

My meters were originally fitted by Eon, when I switched to Sainsbury's Energy I just gave them meter readings as they didn't support Smart meters. Now with OVO I leave everything to it since OVO has the same smart meter system. I hope my answer is of some help to you.
If you have a Smart Meter installed by OVO does that mean you are tied to OVO and can never switch to another provider?

If the answer to the above is no, should we switch will we need to have a new meter fitted or will the existing meter still work
Userlevel 7
Badge +2
Your Smart Meter isn't compatible with OVO's system. See the Guide https://www.ovoenergy.com/guides/energy-guides/switching-suppliers-with-a-smart-meter.html and the section headed "Which energy providers are compatible with OVO smart products?"

This lists only E.ON, First Utility and Utilita meters as being compatible with OVO.

So your existing Smart Meter will automatically change to a dumb mode, still operating, but requiring you to take readings manually.

Don't be in a hurry to change things. The new SMETS2 Smart Meter standard is being unrolled later this year. You're best waiting to see how this goes. At some stage OVO will make an assessment of which existing meters can be upgraded and will announce how this procedure will work.

There's no point striving to be an early-adopter and then wrestling with unforeseen problems.

BTW, it's not good practice to publish meter serial numbers (or Meter Point Reference Numbers) on public forums. You never know when a malicious third party might use this information and try to talk to your Energy Supplier as if they were you.

I have twice found that third parties had been able to persuade my regional Water Company that they should be sent invoices for water/sewage provision at my house. Once they had succeeded in being sent the invoice to a 3rd-party address, this was used to obtain a bank account. After all, they could produce the required "Utility Bill"!

Whilst I didn't suffer financially from this Identity Theft, it showed me why little details like your meter numbers should be kept secret.

HTH
Hi i was wondering if my smart meters a compatable with you system. Im moving from npower with Landis + Gyr smart meters.
My gas meter serial number is E6S01425861760.
My electric serial is 17L0049734

Thanks do much in advance.
Andrew Mulqueen
Userlevel 6
Hi,

I'm considering switching to OVO. I currently have an e-On Smart Meter which I find very useful.
a). If the meter is compatible do OVO automatically start using it? If so when?
b) if the meter is not compatible do OVO replace it when we switch over (if we do)


Hey @Coyley1,

I've moved your topic over here where you'll be able to find the answers you need!

Cheers,
Nancy
Hi,

I'm considering switching to OVO. I currently have an e-On Smart Meter which I find very useful.
a). If the meter is compatible do OVO automatically start using it? If so when?
b) if the meter is not compatible do OVO replace it when we switch over (if we do)
Userlevel 6
I moved to Ovo a few months ago from Scottish Gas (SG). I've had a SG smart meter for about 12 months but am now being offered a Ovo smart meter. I was hoping someone knows about this:

Does anyone know if the SG one is compatible with Ovo and how to activate this, and
If not, will Ovo replace the old SG smart meter with a new Ovo one?

Any ideas?

Thanks


Hey @brodie2000 @mosyposy

I've moved your topic to this thread, where you should find the answers to your questions!

Nancy
Saw Martin Lewis on the box last night - he says smart meters restrict changing suppliers as they are not compatible with other energy companies. I have mine booked to be fitted Thursday and now not sure to go ahead. Any thoughts?
I moved to Ovo a few months ago from Scottish Gas (SG). I've had a SG smart meter for about 12 months but am now being offered a Ovo smart meter. I was hoping someone knows about this:

Does anyone know if the SG one is compatible with Ovo and how to activate this, and
If not, will Ovo replace the old SG smart meter with a new Ovo one?

Any ideas?

Thanks
Userlevel 7
If I get a new smart meter from OVO will other companies be able to use it if I switch at the end of my fixed tariff?

Hi John,

I hope you'll want to stay as an OVO customer after your current fixed contract ends.

That said, here's a list of suppliers that use the same type of meter (best to check with them directly to make sure):

Economy Energy
Utilita
First Utility
Ecotricity
Co op Energy
E limited
Utility Warehouse
Robin Hood Energy
Bristol Energy
Flow Energy
Spark Energy
Toto Energy Limited

Tim
Userlevel 5
Probably manually for the time being, unless they happen to be the same meters that OVO fits.
Do you have a number keypad on your meter? Normally pressing 9 gives you the meter reading.
i had a smart metre fitted by old supplier , how can i now give readings ?
If I get a new smart meter from OVO will other companies be able to use it if I switch at the end of my fixed tariff?
I agree with all you have said,but I still believe that a declaration of conformity and interoperability should come from any of the suppliers,certainly the governing body should be proactive in this situation and publish this themselves at the very least,from my perspective I already have monitoring apparatus at the meter so I do not need a smart meter,only the utility companies need it to increase their cash flow by up to date consumption.
Userlevel 5
I agree that it is daft that the meters are currently not completely interchangeable, but I'm not sure the Energy companies are to blame for this.

The government gave them all targets to meet for Smart Meter roll out before the centralised Data Communications Company (DCC) hub was even up and running.

Now everyone is trying to find ways of making the existing meters compatible so they don't have to go and re-fit all the first generation smart meters. See this article:
https://eandt.theiet.org/content/articles/2017/04/software-engineers-in-race-against-time-to-make-smart-meters-work-properly/

What I don't understand is why having a smart meter fitted makes it difficult to change energy suppliers? Surely the worst case is that the meter stops being "smart" and you have to go back to taking manual readings by pressing "9" on the meter until they sort this mess out? Or am I missing something else?
It appears in the press to be fact now that smart meters fitted by different suppliers are not interchangeable,therefore it maybe difficult to change your energy supplier ,leaving you locked to your present supplier no matter what,is this the case with OVO?,if it is not can OVO issue a statement to this effect.
Userlevel 7
Hi everyone,

My gas and electricity are scheduled to be supplied by ovo next week. I have smart meters that were installed by Eon. Could you do opening meter readings via smart meters or do I still need to do them manually?

Regards


Good question this @Hsu.H

There's a window of 5 days either side of your supply start date for the opening meter readings to be received and sent off to be checked over. As we'll be taking over the meter from your supply start date (taking a few days to be complete), I'd recommend submitting them yourself via My OVO, just to be sure: http://ovoener.gy/myovo.

Tim
Hi everyone,

My gas and electricity are scheduled to be supplied by ovo next week. I have smart meters that were installed by Eon. Could you do opening meter readings via smart meters or do I still need to do them manually?

Regards
Userlevel 5
I am currently with Scottish Gas who have provided me with a smart meter will it work with OVO

Hey Rab - I’ve moved your topic over here as I think Tim’s response will help!

Lucy
I am currently with Scottish Gas who have provided me with a smart meter will it work with OVO
Userlevel 7
Hi @adamg

Great to here you are switching over to OVO, welcome to our forum too!

I've checked and SSE meters will not communicate with our systems, but fear not, as soon as you are on supply with us, you will be able to access our Smart Meter booking platform and arrange to get our meters installed so we can get you fully up and running with us.

Availability does depend on area, but the wait shouldn't be too long. As soon as you are on supply check out the https://smart.ovoenergy.com/credit and you will be able to browse the appointments available and select one convenient to you.

Hope this helps, comment below if you have any other questions for the group.

Darran
Do SSE Smart Meters work with OVO please? If not, how long does it take to get one of your smart meters installed?

I am in the process of switching to you.
Userlevel 5
Hi
How do I find out if my current smart meter will work when I join OVO?
Thanks


Hey elinreynolds,

I’ve moved your topic onto here - I hope you find the information on this thread helpful!

Lucy

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