I have moved into a new flat in a block of around 30. When I went to read my electricity meter I discovered it in a large cabinet with ~30 others - and realised that it is an SMETS2 meter. To be specific, it’s a Landis & Gyr E470 (Type 5394) which suggests it should be accessible by any electricity provider… including OVO.
Can OVO read this meter remotely? If so, what information do I need to provide to OVO? I am in the late stages of the switching process and am being asked for a manual meter reading - I can’t see any option to supply smart meter details.
Am I missing something? Do I need to contact customer services (this seems to be frowned up or made extremely difficult!).
Best answer by Transparent
Updated on the 01/07/20: OVO can communicate with SMETS2 meters, including this Landis & Gyr E470 smart meter. Please see below for info on being a new customer with this smart meter (we need your opening meter readings submitted manually for example).
It would be very odd if OVO didn’t quickly discover you have a Smart Meter,
And it would be quite normal to provide a manual reading to a new Energy Supplier, even if you have a Smart Meter. Until the switch is almost completed, the Supplier won’t be getting readings. So they would expect to use the last reading provided by your predecessor.
Since you presumably don’t want to rely on the outgoing reading being correct, it’s good practice to provide your reading for the time/date that you became liable for the costs.
In case of any disputes, ECOES will have the historic readings from previous owners. So they have established formulae to determine what the true reading is most likely to be.
It’s quite a neat system, and also acts to guard against various frauds too.
The full switch process takes about 5 weeks. There are statutory delays built in. The largest of these is the 14-day “cooling off period” which you have because it’s mandatory for all financial contracts in the UK.