Please don’t believe OVO when they say they can fit an economy 7 smart meter - don’t have any. They haven’t had any since at least July last year (2019) and kept fobbing me off with delivery dates. Then send me an engineer with the wrong meter. After a 3 month wait. Now they want to charge me to send an engineer out with the right meter- I DONT THINK SO. I’m off to report OVO to the regulator. utter incompetence
Best answer by Nancy_OVO
I’m sorry to hear about the failed appointment here. It sounds like either the engineer wasn’t informed they needed to bring an Eco7 model, or had limited stock with them on the day. Rest assured we can still install an Eco7 meter for you.
The only reason I can think of that we would be requesting payment for the appointment is if you've asked for a functionality change (single rate to dual rate) on a traditional meter. A smart appointment would be free, regardless of whether it involved a functionality change.
If you still need help with this, give us a ring (0330 303 5063), drop us an email (email@example.com) or send us a message on Facebook with your account number, full name and DoB and we can look into this for you.