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Why can't the engineer test the signal strength before fitting smart meter?

  • 22 March 2018
  • 1 reply
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I was very disappointed with OVO when I had a smart meter installed and that they did not test the strength of the wireless signal it uses
when I complained that as its not working and after trying various proccedures etc etc still nothing.
when I asked the meter be removed I was told once its in its in! I Decided I was Not accepting that as the signal clearly was the issue
I contacted my local MP and after explaining what had happened my MP acted very quickly and arranged directly with OVOs High Level Customer Complaints Team to get someone out to test and do their checks and then 2 weeks after I complained the Smart Meter was changed for a non smart meter and since then I have had no more wireless or mobile signal problems. Even when another part of OVO
family sent me a letter saying that they couldn't see my smart meter, again I had to call them and asked them to read my notes and complaint did they finally admit defeat and apologised for the inconvenience.
So if OVO say they cannot remove the smart meters and you are having signal problems complain to your MP and you will be surprised how quickly the meter will be changed?!
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Best answer by Lucy_OVO 28 March 2018, 14:42

When it comes to signal strength, it’s really tricky for us to predict this. Unfortunately, we’re not able to tell a customer whether they’re smart meter will communicate with us or not until the smart meters have been installed and we’ve put it to the test. We can advise customers to complete checks (like checking their phone 3G/signal near their meter) but we’ll never be able to say for sure.

We don’t have any reasons to suspect that they won’t work as not having signal strong enough isn’t all that common. In these instance, we can look at installing relays to try and boost the signal too, so there are options we can explore.

Lucy

**Updated 02/08/2019**
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When it comes to signal strength, it’s really tricky for us to predict this. Unfortunately, we’re not able to tell a customer whether they’re smart meter will communicate with us or not until the smart meters have been installed and we’ve put it to the test. We can advise customers to complete checks (like checking their phone 3G/signal near their meter) but we’ll never be able to say for sure.

We don’t have any reasons to suspect that they won’t work as not having signal strong enough isn’t all that common. In these instance, we can look at installing relays to try and boost the signal too, so there are options we can explore.

Lucy

**Updated 02/08/2019**

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