I have since discovered that I can operate a smart meter in "dumb" mode and this is the only way to get E7 set up at our house without paying for an E& meter.
So I go to the smart meter booking page put in my details and I get a confirmed date of 11th February - the date that that the original visit was scheduled for. I have tried clearing cookies but it seems to be permanently on my account. Can some one clear it please?
Best answer by Eva_OVO
The best way to get this sorted is to call or email our Customer Care team. They're available weekdays 8am-6pm on 0330 303 5063 or firstname.lastname@example.org.
That being said, it's unlikely we'll rearrange another appointment. The meter will be installed on a one rate tariff, if we can't communicate with the meter we won't be able to send it a message to change it onto an Economy 7 tariff.
When you call or email the team they'll need to do a few checks to see what your best option is.