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Why can't I rebook a smart meter install on the website?

  • 28 March 2019
  • 1 reply
  • 41 views

Having had the smart meter installer around once already. He departed without installing the meter, because it wouldn't work in the current location.

I have since discovered that I can operate a smart meter in "dumb" mode and this is the only way to get E7 set up at our house without paying for an E& meter.

So I go to the smart meter booking page put in my details and I get a confirmed date of 11th February - the date that that the original visit was scheduled for. I have tried clearing cookies but it seems to be permanently on my account. Can some one clear it please?
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Best answer by Eva_OVO 28 March 2019, 17:09

It sounds like the original job hasn't been closed on our end, @bluearsefly67, so the website thinks the smart meters have been installed.

The best way to get this sorted is to call or email our Customer Care team. They're available weekdays 8am-6pm on 0330 303 5063 or hello@ovoenergy.com.

That being said, it's unlikely we'll rearrange another appointment. The meter will be installed on a one rate tariff, if we can't communicate with the meter we won't be able to send it a message to change it onto an Economy 7 tariff.

When you call or email the team they'll need to do a few checks to see what your best option is.
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It sounds like the original job hasn't been closed on our end, @bluearsefly67, so the website thinks the smart meters have been installed.

The best way to get this sorted is to call or email our Customer Care team. They're available weekdays 8am-6pm on 0330 303 5063 or hello@ovoenergy.com.

That being said, it's unlikely we'll rearrange another appointment. The meter will be installed on a one rate tariff, if we can't communicate with the meter we won't be able to send it a message to change it onto an Economy 7 tariff.

When you call or email the team they'll need to do a few checks to see what your best option is.

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