OVO fitter has been twice to fit as Smart Meter ( which I really want to have! ). The staff they send are not qualified to move wires in my meter cupboard ( electricians ??? ). Even when I offered to move the wires myself they refused to cooperate. I want a smart meter, the reason I cannot have one is has little logic. OVO just say impossible, but if they will not do it, I need someone to call and explain what needs doing so that I can prepare the site for them, or employ a qualified electrician to do it.
Now, OVO tell me that they will charge me if I ring them and yet they are failing to help me achieve what they want me to do.. Catch 22.
Do OVO monitor this website; will someone get in touch??? I hope so.
Best answer by Tim_OVO
Great to see two of our superusers stepping in to help - this is what it’s all about!
Some things need work to be done by the Distribution Network Operator (DNO) if it’s related to the main fuse (aka cut out) or the cable going into it from the mains. Agree with this
A picture would be v handy!