I understand that a Smart Meter works by radio, so would it work on my installation?
Best answer by Tim_OVO
View originalBest answer by Tim_OVO
View originalUpdated on 15/12/22 by Emmanuelle_OVO ​​​​​​
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Great question to ask for those considering a Smart meter installation.
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As your gas meter needs to be able connect via a Home-Area Network (HAN) to the smart meter communications (comms) hub, which is attached to your electricity meter, we’d only advise getting a gas smart meter installed if it’s within 18 metres of your electricity meter. If you’ve got an appointment booked and your meters are further apart, you may find that the engineer’s only able to replace your electricity meter.
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If you already have dual smart meters installed and are having gas meter communication issues, we may be able to upgrade your comms hub to a dual band comms hub which has a slightly larger range than the standard comms hub. In order to check whether this is a option for you we’d recommend carrying out a smart meter health check for your meter type below and contacting our Support Team with the results.
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A smart meter was installed on 18th June 2019. The installer said that the distance between the new meter and the gas meter was too far for the gas to be read but I would be contacted when an intermediate relay would be installed. I have not heard anything since then and although I have been submitting gas readings every month I have only been charged for electricity.
Could someone please tell me what’s happening.
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