I am appalled that I again have to wait for engineers to come to do what they should have done in the first place - very disgruntled customer!
Best answer by Nancy_OVO
It sounds like there’s been a bit of miscommunication between us and our engineers. I’m very sorry about this as it doesn’t normally happen.
We do employ third party engineers currently, but we’re also working really hard on training our own team of engineers so we have a more direct line of communication with them and a much closer working relationship.
I can appreciate it’s frustrating to have to wait even longer, and the error was definitely on our behalf so I’d like the opportunity to put this right for you. Drop us a PM on facebook or Twitter with you're account number, full name and DoB and I’ll see what I can do to prioritise your appointment.