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I'm still waiting for a gas smart meter due to a medium pressure supply - who can I contact?


We had an engineer come round to fit gas and electricity smart meters. He couldn't fit the gas one, because the supply was the wrong pressure.

He promised an engineer would come within 2-3 months. Or so.

More than a year has elapsed. Who do I speak to?
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Best answer by Emma_OVO 15 June 2018, 12:47

I'm sorry you've been waiting so long, @Pottsy

A medium pressure gas supply requires a Senior Meter Technician (SMT) engineer that's been through specific training. Medium pressure supplies are so rare which is why not all engineers are trained in them - only SMTs get the skillset.

We have a waiting list we send off to the engineers so they can call customers to book an appointment when they have an SMT in the area. So we can check you're on this list, send us a PM on Facebook with your full name, DoB and account number - https://www.facebook.com/ovoenergy.

Cheers,
Emma

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I'm sorry you've been waiting so long, @Pottsy

A medium pressure gas supply requires a Senior Meter Technician (SMT) engineer that's been through specific training. Medium pressure supplies are so rare which is why not all engineers are trained in them - only SMTs get the skillset.

We have a waiting list we send off to the engineers so they can call customers to book an appointment when they have an SMT in the area. So we can check you're on this list, send us a PM on Facebook with your full name, DoB and account number - https://www.facebook.com/ovoenergy.

Cheers,
Emma
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