He promised an engineer would come within 2-3 months. Or so.
More than a year has elapsed. Who do I speak to?
Best answer by Anonymous
View originalBest answer by Anonymous
View originalUpdated on 21/07/23 by Emmanuelle_OVO
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Sorry to hear about the delay in getting you upgraded to one of our SMETS 2 smart meters due to your medium pressure gas supply.
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A medium pressure gas supply requires a Senior Meter Technician (SMT) engineer that's been through specific training. Medium pressure supplies are so rare which is why not all engineers are trained in them - our OVO technicians currently aren’t trained to install meters on medium pressure gas supplies.
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If you’d like to request a smart meter exchange in this scenario, reach out to our Support Team. We’ll add your account to a waiting list and contact you as soon as a SMT engineer is available in your area. Due to the limited nature of these engineers we’re unable to guarantee a time frame for when this appointment may be scheduled, but we assure you smart meters are worth the wait!
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In the meantime you can submit your meter readings on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).Â
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