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How do I book a smart meter installation?

  • 15 April 2019
  • 26 replies
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Hi - I’m trying to work out where I have to go online to book a smart meter installation.

also really keen to know if it will be a smets2 now.

thanks
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Best answer by Transparent 15 April 2019, 10:16

Hi @Organic You should find a link on your own My OVO page when you login which allows you to upgrade Smart meters.

Whether you'll get SMETS2 meters still depends on where you live. I can't tell from your Forum Profile because you have yet to fill it out.

In any case, I've described the geographical regions more fully (with maps) on another Topic here. There are revised comments later on in the same thread. HTH
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Userlevel 7
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Hi @Organic You should find a link on your own My OVO page when you login which allows you to upgrade Smart meters.

Whether you'll get SMETS2 meters still depends on where you live. I can't tell from your Forum Profile because you have yet to fill it out.

In any case, I've described the geographical regions more fully (with maps) on another Topic here. There are revised comments later on in the same thread. HTH
I have checked but have no link 😞
Userlevel 7
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OK. In that case go to this page.

And you should indeed now get a SMETS2 in Essex.... because OVO will no longer get credit if they install a SMETS1 after 16th March!
Hi,
I'm a new customer of OVOs and was expecting a new smart meter to be fitted but no one from the company have contacted me yer. Does anyone havea customer service number or email address so I can get in touch with someone to arrande a fitting please?
Thanks.
Userlevel 6
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Hi @Lynn Mills - I've moved your topic over here where you can find more info on how to book an appointment.
Eexpect to get a call regarding a smart meter but I never answer unknown numbers...
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Welcome to the forum, @sklc, our team that call to offer customers smart meters would be contacting you from: 01179 303100.

You don't need to wait for a call to book in an appointment, please feel free to chose a date that suits you here.

Hope this helps!
I am having no success with getting a smart meter - just told there are no appointments in my area. Is Bury st Edmunds a bit of a dead spot?
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I think it was only a dead spot for St Edmund!
Really helpful comment, now why didn't I think of that.
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So on a slightly more helpful tack, @jayeff :-

In your geographical location, the Smart Meter communications network operates on a modification of the 3G mobile phone network, run by Telefonica (O2). I would be very surprised if there wasn't good coverage in your particularly flat region of the country!

A year ago I know that OVO was using a 3rd party company to install the earlier SMETS1 meters in your area. There were several Forum Members who raised complaints about their service here.

The current SMETS2 meters are being installed by OVO's own staff and it obviously takes a while to train up a sufficiently large workforce.

I'm just going to tag @BenS_OVO, who is an engineer on the SMETS2 Team in Bristol and ask if he can provide an update of whether it is insufficient numbers of trained Installers which is causing delays around the A14 corridor.
I know it has been asked in the forum about British Gas smart meter version 1 not functioning after switching to OVO, but contacting OVO seems impossible so could someone tell me will OVO replace my British Gas meters with their smart meters version 2? If so do I need to register to get this done and how long after switching might it happen?
I had British gas Smets1 meters. Today Ovo installed Smets2.

My IHD isn't working (hasn't at any point displayed any info from the meters but engineer did say today there seems to be a problem with the IHDs displaying information) but the meters seem to be fine (lights appear to be OK on the Comms hub sitting behind the electricity meter). I just hope the readings are actually going to Ovo....

I just made an appointment once my switch was complete via the online system. Make sure your account is running properly and book a slot. It's about a 2-3 week wait.
Thanks, that is what I hoped they would do, British Gas have refused to change my meters for the second generation ones.
Userlevel 5
I've moved your posts over here, @smarter & @smiff1985. Take a look at @Transparent's best answer for more info! 🙂

I am in process of switching to OVO . When do i get my account number? How can i request a smart meter

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Here’s a link to the smart meter page, @boatnick 

 

Your account number should be on your welcome email, sent out 3-5 days after you start the switch process!

I’ve just bought two new storage heaters for my flat (Elnur Ecombi SSH158 Smart Storage Heaters) to replace my previous 35 year old ones. When the electrician came to install them he said that I would need to have a smart meter fitted in order to use them. I had a look on the OVO site to see how I could book an appointment to get one fitted. I was taken to a page with the options ‘Do you use storage heaters? YES/ NO/ Don’t Know’. When I clicked on YES I got the response ‘Sorry, we can’t install a smart meter for you at the moment’.

I’m not sure where to go from here. Any advice?

In addition to the above, I spoke to my electrician yesterday who said that what was actually needed was a digital - rather than smart - meter. I’d thought they were one and the same. Is OVO able to install a digital meter for me?

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I’m not sure what the electrician means by a digital meter, @Benmorrisillo - @Transparent do you know what this is?

 

You can have smart meters with storage heaters, you would just need to call the team to book the appointment. They’re available on 0330 303 5063 Monday-Friday 8am-6pm. 

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Hi @Benmorrisillo. There’s a whole mixture of points raised in what you’ve posted.

Firstly I don’t entirely agree with what your local electrician has said. I assume he’s trying to ensure that you have a meter that incorporates a timer so as to place your Storage Radiators onto an off-peak (Economy-7) tariff.

Yes, there are Digital Meters available, but I can see no benefit installing one of these when you could gain access to future flexible tariff arrangements by installing a Smart Meter.

 

 

I don’t know why OVO’s Smart Meter booking page can’t offer you an installation slot at this time. It may depend on your area of the country. It would help if you could complete your Forum Profile because that’s where I look for such info.

Thanks.

Thanks for the replies! 

My electrician had phoned the storage heater manufacturer and they’d advised I’d need to update from my analogue one in order for it to work on off-peak.

It sounds as if I would be just as well booking for a smart meter appointment. I’m in Edinburgh.

Hi@Benmorrisillo. There’s a whole mixture of points raised in what you’ve posted.

Firstly I don’t entirely agree with what your local electrician has said. I assume he’s trying to ensure that you have a meter that incorporates a timer so as to place your Storage Radiators onto an off-peak (Economy-7) tariff.

Yes, there are Digital Meters available, but I can see no benefit installing one of these when you could gain access to future flexible tariff arrangements by installing a Smart Meter.

 

 

I don’t know why OVO’s Smart Meter booking page can’t offer you an installation slot at this time. It may depend on your area of the country. It would help if you could complete your Forum Profile because that’s where I look for such info.

Thanks.

Just had a protracted conversation on the telephone number advised. The operator told me point blank three times that OVO didn’t offer smart meters for storage heaters (only for underfloor heating and another type which has escaped my mind) but that it is something that would be offered from January. I protested that the forum had given me different information, but she was still adamant. Finally, she went to ask someone else for clarity and came back to confirm that they could actually do it after all, and it could be done in three weeks time.

I think there needs to be some better communication between departments! Thank you for the advice given here. Without it, I’d have believed the operator when she said it wasn’t possible and given up.

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[fx: sigh] OK, I understand what’s going wrong here @Benmorrisillo.

Customer Services staff are being trained on a range of forthcoming products which will combine Smart Meter data and intelligent control signals being sent by their Kaluza-platform software. One such class of devices will be storage radiators. Indeed OVO have already signed a deal with Dimplex to incorporate some of the technical gadgetry within their radiators; see here.

Because you requested Smart Meters so that you could run your new storage radiators, the Staff Member got confused and failed to realise that your request was based on a requirement to use the existing Economy-7 tariff options, rather than the forthcoming Kaluza-based smart control technology.

If you’d like to learn more about the future strategies, have a look here on the Forum where customers are trialing the OVO Smart Electric Vehicle chargers. These are no longer linked to a particular fixed cheap-rate between midnight and 7am, but can respond flexibly according to grid demand.

You can still decide to move to such strategies in the future. There are all sorts of existing home-based devices which can be coupled via your Smart Meter to remote grid-management software. You can get a basic overview of  the possibilities from this Topic on OVO’s future strategy and here on ALCS-connected devices, which was written just after the major National Grid collapse in June’19.

 

Hi, my disabled brother has an old gas meter at his property - when we had some work done on his bathroom the fitter pointed out some rust and recommended we get it replaced before the rust gets worse and the meter would not be safe to use.

Any idea how I would go about arranging this, would getting him a smart meter fitted solve the problem?

Thanks

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