Best answer by Emily_OVO
I am just wondering how many others have had new meter installations cancelled? I had a missed call yesterday saying this Friday's cancellation won't happen and a new meter replacement also got cancelled at my previous address. When you book time off work this is not acceptable and think the company who does the installations Lowri Beck need to get their act together!
I can completely appreciate your frustration @alanchip - there's nothing worse than a wasted day off.
There are a number of reasons why an appointment can be cancelled. Most commonly this will be down to sickness or the engineer being reassigned to cover an emergency appointment. In these situations, them team will try and get someone else out to you. However, if there's no one else operating in your area on the day, they'll need to cancel.
If you'd like me to have a further look into why your appointments were cancelled. Send me a PM with your full name, OVO account number and DoB.
Emily View original