Solved

Has your smart meter installation been cancelled?

alanchip
Rank
Userlevel 1
I am just wondering how many others have had new meter installations cancelled? I had a missed call yesterday saying this Friday's cancellation won't happen and a new meter replacement also got cancelled at my previous address. When you book time off work this is not acceptable and think the company who does the installations Lowri Beck need to get their act together!
icon

Best answer by Emily_OVO 27 July 2017, 13:05

alanchip wrote:

I am just wondering how many others have had new meter installations cancelled? I had a missed call yesterday saying this Friday's cancellation won't happen and a new meter replacement also got cancelled at my previous address. When you book time off work this is not acceptable and think the company who does the installations Lowri Beck need to get their act together!



I can completely appreciate your frustration @alanchip - there's nothing worse than a wasted day off.

There are a number of reasons why an appointment can be cancelled. Most commonly this will be down to sickness or the engineer being reassigned to cover an emergency appointment. In these situations, them team will try and get someone else out to you. However, if there's no one else operating in your area on the day, they'll need to cancel.

If you'd like me to have a further look into why your appointments were cancelled. Send me a PM with your full name, OVO account number and DoB.

Thanks,
Emily

View original
alanchip 👌🏽

6 replies

Emily_OVO
Rank
Userlevel 5
Badge +2
alanchip wrote:

I am just wondering how many others have had new meter installations cancelled? I had a missed call yesterday saying this Friday's cancellation won't happen and a new meter replacement also got cancelled at my previous address. When you book time off work this is not acceptable and think the company who does the installations Lowri Beck need to get their act together!



I can completely appreciate your frustration @alanchip - there's nothing worse than a wasted day off.

There are a number of reasons why an appointment can be cancelled. Most commonly this will be down to sickness or the engineer being reassigned to cover an emergency appointment. In these situations, them team will try and get someone else out to you. However, if there's no one else operating in your area on the day, they'll need to cancel.

If you'd like me to have a further look into why your appointments were cancelled. Send me a PM with your full name, OVO account number and DoB.

Thanks,
Emily
Energy Whizz Kid
Emily_OVO
Rank
Userlevel 5
Badge +2
p.s. I've added some tags and edited the title of your topic to make it easier for others to find.
Energy Whizz Kid
alanchip
Rank
Userlevel 1
Thanks for replying, I think I will sit on making another appointment for a while as it is easy to give reading via the app 😊
alanchip 👌🏽
Emily_OVO
Rank
Userlevel 5
Badge +2
No problem @alanchip - the app is pretty handy! If you need anything else, just let me know.
Energy Whizz Kid
Lwood0211
Rank
Hi guys,

Just wondering if its common for the smart meter installations to be cancelled? Mine was booked weeks in advance for this morning, and then yesterday i get a text to tell me that theyre not coming and that i need to ring an 0845 nunber to reschedule.
I took a day off work for this, I needed plenty of notice to get the day off and now I'm not even getting the meter I was told about - yet the email I previosuly had was quick to tell me that I'd incur a £30 fee if I wasnt home!
Not happy at all.

Thank You.
Lucy_OVO
Rank
Userlevel 6
Badge +2
I've moved your topic over here @Lwood0211 as I'm hoping you'll find the best answer on this topic helpful.

If your appointment was cancelled within 24 hours, it's very likely that you'd be due £30 compensation. Contact the team on Facebook (https://www.facebook.com/ovoenergy/) or Twitter (https://twitter.com/OVOEnergy) so the team can help.

Lucy
You guys know what’s watt

Related topics

Related topics

Helpful topics

Recently active topics

Show more

Share this topic

1 Share
Powered by Insided

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1 Monthly cost -  Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 06/06/2017, but may go up or down.

2 Weekly cost -  Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 06/06/2017, but may go up or down.

3 Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 03/11/2016 and 06/06/2017. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

4 Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit. The OVO Interest Reward is paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill, and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

Which?: Achieved the highest score of 78% in the Which? Satisfaction Survey conducted in September and October 2016.

Pay Monthly unit rates

PAYG unit rates

Read more Read less

Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close