Has anyone rearranged a smart meter exchange?

  • 8 July 2019
  • 1 reply

On the 24th April I had smart meters fitted for gas and electric.
Initially they both worked but now the electricity meter doesn't and I've been told it's faulty.
I had an email to contact them and arrange an appointment to have it changed which I did.
The initial appointment I can no longer be in for so I contacted them to change the appointment but they have no record of it.
I was then told to phone them to rearrange a new appointment which I did and I was waiting for confirmation email which never arrived so contacted them again and they have no record of rearranged appointment date either and asking me to phone yet again.
Now I can't be bothered and wish I'd never had them installed.
The word Incompetence springs to mind.
Not a good start at all.

1 reply

Userlevel 6
Sorry to hear about this experience, @pravp12. It's not often that a smart meter develops a fault that quickly, so it's really unfortunate this has happened in this instance.

There may be some things the team need to check with you before booking again. I know it's a pain, but if you could give them a call on 0330 303 5063 they should be able to get this sorted for you in a matter of minutes.