On the 24th April I had smart meters fitted for gas and electric.
Initially they both worked but now the electricity meter doesn't and I've been told it's faulty.
I had an email to contact them and arrange an appointment to have it changed which I did.
The initial appointment I can no longer be in for so I contacted them to change the appointment but they have no record of it.
I was then told to phone them to rearrange a new appointment which I did and I was waiting for confirmation email which never arrived so contacted them again and they have no record of rearranged appointment date either and asking me to phone yet again.
Now I can't be bothered and wish I'd never had them installed.
The word Incompetence springs to mind.
Not a good start at all.