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Gas smart meter couldn't be fitted as engineer needed different parts - why?

  • 10 June 2017
  • 6 replies
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OVO contacted me a while back saying they were installing smart meters in my area. The engineer turned up on the due date and fitted a new electricity meter, but said the pipes to the old gas meter were larger than normal and he didn't have the right size with him, but that he or someone would return to finish the job. That's the last I've heard of it, about 6 weeks ago.

I can't see any way of contacting OVO about specific problems like this.
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Best answer by Tim_OVO 11 June 2017, 17:18

OVO contacted me a while back saying they were installing smart meters in my area. The engineer turned up on the due date and fitted a new electricity meter, but said the pipes to the old gas meter were larger than normal and he didn't have the right size with him, but that he or someone would return to finish the job. That's the last I've heard of it, about 6 weeks ago.

I can't see any way of contacting OVO about specific problems like this.


Hi @John45

There's a few possible reasons for this delay, and for the gas meter not being fitted in the first place. At our end, we can book you in for a gas smart meter appointment provided there is an engineer in your area. But it's worth us looking at the engineer notes first to double check what the issue was the first time round. For us to do this, we'll need some details. Send over a PM?DM via Twitter or Facebook for us to help.

By the way, I've edited this topic in case other users are waiting on their gas smart fitting and need help knowing what to do.

Thanks,
Tim
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6 replies

Userlevel 6
Badge +4
Hi @John45 welcome to the forum and thank you for posting.

It sounds like your job is sat on the system awaiting a human to notice it needs auctioning. If you'd like to send @Emily_OVO a private message with your OVO account number, full name & address & date of birth - Emily can look into this and advise you accordingly.

Hope this helps
Userlevel 7
Badge +2
OVO contacted me a while back saying they were installing smart meters in my area. The engineer turned up on the due date and fitted a new electricity meter, but said the pipes to the old gas meter were larger than normal and he didn't have the right size with him, but that he or someone would return to finish the job. That's the last I've heard of it, about 6 weeks ago.

I can't see any way of contacting OVO about specific problems like this.


Hi @John45

There's a few possible reasons for this delay, and for the gas meter not being fitted in the first place. At our end, we can book you in for a gas smart meter appointment provided there is an engineer in your area. But it's worth us looking at the engineer notes first to double check what the issue was the first time round. For us to do this, we'll need some details. Send over a PM?DM via Twitter or Facebook for us to help.

By the way, I've edited this topic in case other users are waiting on their gas smart fitting and need help knowing what to do.

Thanks,
Tim
Hi there
Guys from SMS partner showed up to fit Smart meters. Informed my wife they could not.

For the gas meter they needed the assistance of British Gas. Other meter they can deal with. Not fitted anything at this point.

They would organise this.

That was couple of weeks back. Not heard anything.

How long does this process take ?
Userlevel 7
Badge +2
Guys from SMS partner showed up to fit Smart meters. Informed my wife they could not. For the gas meter they needed the assistance of British Gas. Other meter they can deal with. Not fitted anything at this point. They would organise this...... How long does this process take ?

Hi @Oraclegeek

It sounds like you're on an ad hoc list for an engineer to contact you when free and near you. I'm not sure of the specifics of the issue the first time round though. As it advised in the 'best answer', it might be best to reach out to the social team so they can have a look at the account notes.

Come back and let us know what the deal is please! :$

Tim
At the end of last year I applied to change over to Smart meters , the installation lady duly turned up and changed over my electric meter but was unable to change over my Gas due to gas pipe connection issues , the system thinks I'm fully smart metered so can't raise a request for the gas meter , how can do I get it sorted out so that I'm fully smarted metered please .
Any advise gratefully received as it's a pain at the moment .
Userlevel 6
Badge +4
At the end of last year I applied to change over to Smart meters , the installation lady duly turned up and changed over my electric meter but was unable to change over my Gas due to gas pipe connection issues , the system thinks I'm fully smart metered so can't raise a request for the gas meter , how can do I get it sorted out so that I'm fully smarted metered please .
Any advise gratefully received as it's a pain at the moment .


Hi @davidwoodhouse,

I've moved your post here where you should be able to get the info you need!

Nancy

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