Appointment yesterday (24/04/2017) to have smart meter fitted between 12 and 16-00. Afternoon off work wasted, rang OVO at 16.45 to be told he was on his way, never showed. It's now the day after, no phone call or text to rearrange this appointment. Not quite sure this is the way for new customers to be treated!!!
Best answer by Tim_OVO
Appointment yesterday..... rang OVO at 16.45 to be told he was on his way, never showed.
I had a similar experience when having a smart meter installed. £30 is the industry specified compensation amount, so even though it potentially does not recompense you for the cost of taking a day off work, there's nothing you can do. However, make sure you ask for your £30!!
If you weren't given at least 24 hours notice of this cancellation, you’ll be owed some compensation. Send us a message via Twitter, Facebook or email (firstname.lastname@example.org) for us to get this sorted.
If you wanted to rebook your appointment (same goes for you @Steve587) check out the customer facing booking platform below:
If you're a Pay monthly customer: smart.ovoenergy.com/credit.
As this is the first topic on missed appointments, I've tweaked the title and added some tags so that other users can find it more easily.
Hope this helps,