Best answer by Tim_OVO
Appointment yesterday..... rang OVO at 16.45 to be told he was on his way, never showed.
I had a similar experience when having a smart meter installed. £30 is the industry specified compensation amount, so even though it potentially does not recompense you for the cost of taking a day off work, there's nothing you can do. However, make sure you ask for your £30!!
If you weren't given at least 24 hours notice of this cancellation, you’ll be owed some compensation. Send us a message via Twitter, Facebook or email (email@example.com) for us to get this sorted.
If you wanted to rebook your appointment (same goes for you
If you're a Pay monthly customer: smart.ovoenergy.com/credit.
As this is the first topic on missed appointments, I've tweaked the title and added some tags so that other users can find it more easily.
Hope this helps,